Cloud Contact Center
We are your Cloud Contact Center Technology Advisor.
Scalable Contact Center Solutions for Affordable Pay As You Go Solutions for Inbound, Outbound, Blended, Multichannel, and More.
CONTACT CENTER as a SERVICE
Contact Routing
Complete contact routing and blended dialer for IB/OB
- ACD
- IVR
- CTI
- Email, Chat, & SMS
- Speech Recognition
- Dialer (Predictive, Progressive, Preview)
Workforce Optimization
Full suite of solutions to increase agent productivity and efficiency
- eLearning
- Survey
- Recording
- Quality Management
- Performance Management
- Gamification
Telecommunications
Carrier-grade network offering low-cost redundant call handling options
- TDM
- VoIP
- Toll Free
- Local DID
- SIP
- MPLS
PBX
Full-featured business phone solution
- Business Phone Systems -Cloud/Desk
- Unified Communications/ Messaging
- Video/Audio Conferencing
- Mobile Communications/Apps
- Integrates with CRMs
- Business Presence
WHY CHOOSE A CLOUD CONTACT CENTER SOLUTION?
- Simplifies Complex Environments
- Supports multiple locations and at-home agents
- Ensures conformity across staff /locations
- Support for blended environments (inbound/outbound)
- Easy to Upgrade
- Replaces aging and outdated equipment
- Deploy additional contact channels (e.g. chat & email) easily
- Highly Scalable
- Start with 5 seats and grow to 5000 seats without hassle
- Expand for seasonal business growth as needed
- Rapid deployment time
- Ideal for Contact Centers with high growth rates
- Fits Most Budgets
- CapEx vs. Opex
- Pay-as-you-go-model
- Reduces call handling and agent idle times
- Improve Reliability
- Better service/uptime as compared to premise based systems
- Complete disaster recovery plan in place to ensure reliability and availability